We’re a business that embraces change and progress.

The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s evoke. 

At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.

Our industry is tightly regulated and it’s an area of huge focus for us. We acknowledge and embrace our compliance responsibilities as a licensed business by continuously reviewing our customers' activity to ensure that we meet our social responsibility and anti-money laundering requirements.

As a Customer Protection Lead, you will play a pivotal role by compiling risk and affordability profiles for our customers using open and paid sources. You will be responsible for identifying, monitoring and customer interactions related to safer gambling, case management and enhanced due diligence, focusing on identifying potential risky behaviour and any AML concerns. You will be advising our players on their levels of play and educating them on safer gambling matters.

You will be reporting to the Customer Protection Team Manager, and you will form key relationships with the following teams and colleagues: Head of Compliance Operations, AML, Account Managers, Fraud and Payment Teams and other internal departments.

• Compiling risk and affordability profiles for higher risk customers using open and paid sources.
• Reviewing the information that you gather and identifying safer gambling, affordability and money laundering concerns.
• Ensure compliance with safer gambling and anti-money laundering legislative requirements.
• Achieving high level of productivity and efficiency in all tasks.
• Interacting with customers in safer gambling related matters via e-mail and phone.
• Critically reviewing source of wealth/funds documentation and interacting with customers as required.
• Completing other ad-hoc Safer Gambling, Affordability and CDD-related tasks.
• This role will be based on a Monday to Sunday shift basis offering flexible working hours.

• Fluent in written and spoken English and Swedish, any other language will be advantageous.
• Passionate about safer gambling - having a mindset for prevention and protection of customers.
• Keen interest in the psychology of addiction, regulatory and compliance knowledge.
• An excellent attention to detail.
• Exceptional time management and organisational skills.
• A natural curiosity and a drive to find out more.
• Ability to adhere to watertight processes and a drive to hit targets.
• Ability to work within a team and build relationships with other departments and stakeholders.
• Ability to present information clearly and make appropriate recommendations.
• Previous experience in the iGaming industry either in a customer support role, AML/CDD or safer gambling role, will be considered a strong asset.

• Financial: Competitive Salary and Bonus Schemes
• Hybrid Working: Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!
• Healthcare: We prioritise your health and well-being, offering comprehensive healthcare insurance, dental care, travel insurance and life insurance.
• Health & Wellbeing: An allowance which can be used towards gym and fitness memberships, fitness clothing and equipment, consultations with a dietitian, massages and select treatments or items for your home office.
• Wellness Cloud: Free access to Wellness Cloud; a tool to help encourage greater wellbeing through online coaching, webinars, videos and online resources.
• Office Perks: A chef in the office weekly preparing healthy meals, coffee shop vouchers, juices, snacks and after work drinks and events.
• Volunteer Time Off Programme: 20 days paid leave you can avail after your first year of employment to volunteer at an organisation online, locally, or abroad.

At evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.
Sound good? Then you belong at our place! 

Apply today to kickstart your application with the evoke Family!