We’re a business that embraces change and progress.

The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s evoke. 

At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.

As a Verification Improvement Lead, you will be working with the Group Head of Verification on strategic electronic verification and document authentication systems processes and procedures improvements across all group brands and regulations and across all evoke markets. 

• Work with the Group Head of Verification on strategic electronic verification and document authentication systems processes and procedures improvements across all group brands and regulations.
• Support Verification Manager and the Product teams with the implementation of new electronic verification tools and drive improvements to existing tools and customer journeys.
• Escalate any incidents related to electronic verification services and keep all Stakeholders updated.
• Identify areas for improvements and drive efficiency in the electronic verification system workflows and customer journeys.
• Support the Group Head of Verification in ensuring the electronic Verification KPIs are reached.
• Create and have a process in place for regulatory audit check on correct system behaviour and processes compliance.
• Compile reports and deliver to the business data covering electronic verification metrics across all Group brands and regulations.
• Participate and lead dashboard creation, data analysis and data monitoring projects with the support of BA teams.
• Create and manage Dashboard and report requirements, work closely with BI and BA teams.
• Deliver training in procedures and back-office systems to Customer Support Operational teams in relation to electronic customer verification and document authentication systems and journeys.
• Create and update electronic verification procedures and internal knowledge base pages, ensuring alignment with regulatory requirements and system updates.
• Keep clear and ongoing communication with Compliance, escalating any issues or concerns.
• Maintain relationships with other relevant Group departments.
• Assist the Group Head of Verification in working for the Group US market customer identity verification projects.
• Support the Group Head of Verification in the 3^rd party supplier management.
• Assist the Group Head of Verification in the financial management, invoice and usage tracking.
• Perform any other ad hoc duties.

• At least 3-year experience in a KYC / Risk & Fraud role.
• Prior working experience with back office systems, customer management systems, Jira, Confluence, Tableau. 
• Excellent knowledge of 888 KYC & Risk/Fraud procedures.
• Excellent knowledge to the customer identity verification compliance requirements within DGA/SGA/UKGC/MGA/DGOJ/US/Italian regulations.
• Effective oral, written, presentation and interpersonal communication skills in English.
• Ability to work independently on delivering project results.
• Excellent data analysis skills and adeptness working with Excel advanced functions.
• People or project/product management experience is welcome.

• Financial: Competitive Salary and Bonus Schemes
• Hybrid Working: Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!
• Healthcare: We prioritise your health and well-being, offering comprehensive healthcare insurance, dental care, travel insurance and life insurance.
• Health & Wellbeing: An allowance which can be used towards gym and fitness memberships, fitness clothing and equipment, consultations with a dietitian, massages and select treatments or items for your home office.
• Wellness Cloud: Free access to Wellness Cloud; a tool to help encourage greater wellbeing through online coaching, webinars, videos and online resources.
• Office Perks: A chef in the office weekly preparing healthy meals, coffee shop vouchers, juices, snacks and after work drinks and events.
• Volunteer Time Off Programme: 20 days paid leave you can avail after your first year of employment to volunteer at an organisation online, locally, or abroad.

At evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.
Sound good? Then you belong at our place! 

Apply today to kickstart your application with the evoke Family!